Privacy Policy

Company Name: Trunaturals Beauty Limited

Country of Incorporation: Republic of Kenya

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us—whether through our website, mobile platforms, or customer service channels. Personal data refers to any information that identifies or can identify you as an individual.

Please do not use our website or services if you do not agree with this Privacy Policy. Continued use of the website signifies your acceptance.

For questions, concerns, or to make a privacy-related request, contact us at:

Email: info@trunaturals.co.ke

Yes. We may update this policy periodically to reflect changes in law or our data practices. If we do, we’ll notify you via email and update the effective date above.

We collect the following categories of personal data:

• Contact Data: Name, email address, phone number, shipping address.

• Payment Data: Mobile money, card, or bank details for processing orders or refunds.

• Usage Data: Information about how you use our site or interact with our products.

• Device Data: IP address, browser type, cookies, and similar identifiers.

• Marketing Data: Preferences for receiving communications from us or third parties.

• Transaction Data: Records of your purchases and fulfillment history.

If you do not provide certain data when requested, we may be unable to fulfill your orders or offer specific services.

We use your personal data for the following purposes:

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• To process and deliver your orders, including handling payments and refunds.

• To communicate with you about your account, orders, or customer support inquiries.

• To send you updates, promotions, or newsletters—only if you’ve opted in.

• To improve your experience on our website through analytics and personalized content.

• To prevent fraud and maintain security on our platforms.

• To recommend products based on your purchase history or site activity.

We retain personal data only for as long as necessary to fulfill these purposes and meet legal obligations.

We may share your data with trusted third-party service providers, such as:

• Payment processors: e.g., M-Pesa, Paystack

• Delivery/logistics partners to fulfill your orders

• IT providers to host and maintain our website

• Marketing platforms that help us communicate with you

• Legal authorities when required by law or regulation

All partners are required to maintain the confidentiality and security of your data.

We may transfer your data outside Kenya when necessary to deliver services or store data securely. In such cases, we ensure appropriate safeguards are in place as per applicable data protection laws.

By using our services, you consent to this transfer.

Under applicable law, you may have the right to:

• Access your personal data

• Request corrections to inaccurate or incomplete data

• Request deletion of your data (with some legal exceptions)

• Object to certain data processing or restrict how your data is used

• Withdraw consent at any time

• Opt out of marketing communications at any time via email or SMS

To exercise any of these rights, contact us at: info@trunaturals.co.ke

Our website may contain links to third-party sites or services. Once you leave our site, we are not responsible for their privacy policies or practices. Always review the privacy policy of any external site.

We use cookies to:

• Keep you logged in during visits

• Remember items in your cart or preferences

• Track traffic and improve website functionality

• Show you relevant ads based on your activity

By using our website, you consent to our use of cookies. You can modify your browser settings to block or delete cookies, but this may affect site performance.